ClosetPin Support

Email

Contact support at support@xufanzhilian.com.

Subscription / Restore Purchase

• All subscription purchases and restorations are managed by Apple App Store.
• To restore, open your device settings and ensure Apple ID used in App Store matches the one used at purchase.
• If restore fails, wait a few minutes and try again; then contact support with the Apple receipt ID if available.

AI Recognition

• Keep clothes in good daylight and clear background when taking photos.
• Use square or vertical crop if the upload is rejected frequently.
• Check if “Allow ClosetPin to access photos / camera” is enabled.

Weather

• Grant location permission to use automatic city detection, or enter a city manually.
• If weather is inaccurate, verify your device time and location permission.
• Refresh on a stable network.

Photo Processing / Troubleshooting

• Make sure image format is supported and file size is within app limits.
• Reopen the app and retake the photo before retrying upload.
• Ensure you are using a stable network and the current app version.
• If photos are not saved, check app storage permissions and local storage space.